When sending an enquiry from a customer back to the Sage 200 user, the message displayed as "New Message for BACS Adapt from Adapt for Pets Ltd".
BACS Adapt was the transaction reference
Believe the wording is unclear and should be either:
New message from Adapt for Pets Ltd about transaction number x, reference x
New message from Adapt for Pets Ltd about transaction number x
New message from Adapt for Pets Ltd about transaction reference