Provide Feedback on Your Experience

By providing feedback, you acknowledge and agree that you are granting Sage an exclusive, worldwide, royalty-free, perpetual and irrevocable license to use any such feedback with no restrictions or obligations.

Submit Feedback Subscribe
Created by Guest
Created on Aug 13, 2024

RELATED FEEDBACK

Having more error details when getting a Failed status in the sync process

When the sync process raises an error with status Failed the description error has no details, meaning when the status is completed but with errors for the sync we can get the different errors with the ErpKey and the description message.

But in the case of Failed status, we don't have detailed information.

Is it possible to have the same functionality as with Completed errors because if a invoice sync fails with status Failed the Erp application must know in which invoice the error occurs ?
Very important for Sage100 FR

  • Attach files
  • Guest
    Reply
    |     Aug 20, 2024

    Thank you, Olivier! This is helpful information. I've gone ahead and shared it with the product team to review.


  • Guest
    Reply
    |     Aug 14, 2024

    Hi Katie, you can reproduce this error when syncing with an Erp Connector ,customers for example, and in the Company Model set the CompanyName field empty.
    Then when getting the sync status you get a Failed error (example below)
    -> Sync process failed, please contact Support with the following info: Dataset id: a1c77898-5b4b-de97-e56a-9f21a2641d56, Sync id: 2d44f55e-a01e-41c9-adcc-66c7c3c6705f

    So here you don't have any detailed information about the sync object (ErpKey of the customer in this case and the detailed description, of the error as in the completed status with errors).
    Does that make sense ?

  • Guest
    Reply
    |     Aug 13, 2024

    Thank you for sharing this feedback! To better understand your request, where are you seeing the error message? If possible, can you please provide a screenshot? Thank you.